Amazon rejected your documents. Let's find out exactly why.
We review your case against the same policy requirements Seller Support uses — then prepare clear, Amazon-ready invoices, appeals, and documentation matched to what your specific case requires.
Fixed price, agreed before work starts · Zelle (US) · Wise (international)
"We say no before we say yes."
Amazon's replies don't tell you what's actually wrong
Seller Support template responses rarely explain the real gap in your documentation. If any of this sounds familiar, your case likely needs proper analysis before you submit anything else.
How a case moves through our review
Five steps, in this order, every time — no shortcuts, no templates.
Send your case
Attach your documents and describe the issue, or forward the notice you received from Amazon.
We review it against the actual policy
We identify exactly which Amazon requirement your case is being measured against — not a generic checklist.
We tell you what's missing, honestly
If the case is weak or shouldn't be submitted yet, we say so before any document is prepared.
We prepare the documents
Corrected invoices, authorization letters, appeals, or Plans of Action — matched to your case, ready to submit.
You submit, we stay on it
You upload directly to Seller Central yourself. If Amazon asks for clarification, we help you adjust.
Built around one idea: show your work
Most Amazon appeals fail before they're even submitted — usually because the seller never knew exactly what Amazon was asking for. Seller Docs Help exists to fix that. Instead of writing a generic appeal, we review your documentation against the same policy requirements Seller Support uses. If the evidence isn't there, we say so. If it is, we prepare documents matched to that exact policy.
We don't start by writing an appeal
We start by identifying the policy Amazon is enforcing, the evidence Seller Support expects, and whether your documents actually satisfy it — point by point. Only once that's confirmed do we prepare anything. Here's an anonymized, fictional example of that first step:
- Invoice dated within the last 365 days
- Quantity covers sales volume for this ASIN
- Product identifiers match the ASIN
- Supplier is not the same entity as the seller
- Documents are in accepted, unaltered format
If even one requirement isn't met, we tell you before preparing anything — see "We say no before we say yes" above.
What we actually check, every time
Straightforward packages, no line-item guessing
A fixed quote is always confirmed with you before any work starts. These are starting prices — the exact fee depends on your case.
- ✓ Case review against the actual policy
- ✓ One corrected document (e.g. invoice)
- ✓ Delivered in 2–3 business days
- ✓ Full case review and root cause analysis
- ✓ Corrected documents (invoice, authorization, etc.)
- ✓ Appeal letter and Plan of Action
- ✓ Submission instructions
- ✓ Everything in Professional
- ✓ Multiple documents and appeal iterations
- ✓ Follow-up support if Amazon requests more
Very complex or multi-account cases are quoted individually after a free initial review.
We say no before we say yes
We're not the fastest way to submit something. We're the way to submit the right thing, once.
01 No Seller Central access, ever
We never ask for your login. You stay in control of your account at every step.
02 Case-by-case, not templates
Every document is built from your specific policy requirement and your specific evidence — not a boilerplate letter.
03 We'll tell you not to submit
If a case carries real risk of a worse outcome, you'll hear that upfront — before any work starts.
04 Fixed price, before work begins
You know the exact cost before anything is prepared. No surprise scope, no hourly creep.
Free case check
This tool identifies common Amazon violation categories from the notice text — instantly, no email needed, no documents required yet. Paste the notice Amazon sent you and see the likely category and what's typically required to appeal it.
This is a quick automated first read, not a full review of your documents. It's a starting point, not a final answer.
What we commit to on every case
- Clear scope before payment — we review your situation first, and only proceed if the case makes sense.
- Documents prepared to match how Seller Support actually reviews cases, not a generic template.
- Every claim checked for internal consistency before it reaches you.
- If a case carries elevated risk, you hear that before any work starts — not after.
- Email-only communication. Clear, documented, no back-and-forth calls.
Payment & Timelines
Before you write to us
Can you guarantee Amazon will approve my case?+
Do you log in to my Seller Central account?+
How do I send you my invoices and Amazon messages?+
How fast do you deliver documents?+
What types of cases do you support?+
Can you help if Amazon already rejected me several times?+
Do you work with all Amazon marketplaces?+
What if I don't have invoices?+
Do you rewrite or create invoices for me?+
Send us what Amazon sent you
Most cases get an initial read within a few hours.