FAQ

Frequently Asked Questions

1. What does Seller Docs Help do?

Seller Docs Help provides professional documentation and invoice support for Amazon sellers. We fix and rebuild invoices, prepare ungating packages, correct listing compliance issues, draft appeals, and support you with Account Health and ASIN reinstatement cases.

2. How fast do you respond?

We usually reply within 24 hours. All communication is handled by email only, so every detail stays clear, documented, and confidential.

3. Can you work with documents that Amazon has already rejected?

Yes. We review Amazon’s feedback, identify exactly what is wrong, and prepare a corrected, ready-to-submit version of your document so you can resubmit it with confidence.

4. Can you help if Amazon asked for a supplier invoice and I don’t have a proper one?

In many cases, yes. We explain what Amazon typically expects to see, which documents are acceptable, and what is risky. If you do not have the right paperwork, we will walk you through the safest options based on Amazon’s policies.

5. Do you help with ASIN suspensions and blocked listings?

Yes. We work with ASIN reinstatement cases, including documentation, invoice corrections, and supporting explanations that match Amazon’s internal review logic.

6. Do you prepare documentation for ungating?

Yes. We create a complete set of documents for ungating requests, including invoices, supplier details, product information, and structured supporting data so that your submission is as strong as possible.

7. Can you write an appeal to Amazon for me?

Yes. We prepare professional, case-specific appeals for situations such as:

– Listing or ASIN removal

– Account Health notifications

– Inauthentic or condition complaints

– “Used Sold as New” issues

– Safety or policy violations

Our goal is to speak Amazon’s language and give reviewers exactly what they need.

8. Which file formats do you accept?

You can send us PDF, JPG/PNG, or DOCX files. All documents are reviewed and edited manually to match Amazon’s requirements.

9. Do you work with sellers outside the United States?

Yes. We work with Amazon sellers worldwide. As long as you can communicate by email and provide documents, we can review your case.

10. How do I get started?

Send us an email with a short description of your situation and attach any related documents or Amazon messages.

Contact email: support@sellerdocshelp.com

Response time: usually within 24 hours.

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